Ensuring Successful Carrier Management
The first step on the path to success with On Demand system for managing carrier operations is by selecting Prime Carrier’s MOST product suite. Next you’ll want to maximize the value of your investment by ensuring that you effectively manage your system so that your organization gets all the benefit.
Our customers tell us that application support and utilization expertise is critical for maintaining a successful system and promoting adoption. Our Customer Support is dedicated to helping customers succeed on all fronts and get the most value out of the Prime Carrier MOST product suite. To meet the business needs of all companies, we offer several multi-channel support offerings that provide expert-level customer support, best practices, and administrative knowledge to meet your business needs.
To ensure that our customers receive the level of support required by their organization and business needs, we have designed a simple multi-tier approach, with 3 levels:
Basic customer support via multiple channels is included with all On Demand products. This is a departure from the practices of traditional Enterprise software delivery legacy a baseline level of support is included as part of the ‘On Demand’ monthly fee.
Basic Support includes:
Prime Carrier builds on Basic Support, to provide further value between organizations with higher support levels tailored to the customer’s business hours.
Silver Support includes:
Prime Carrier builds on Silver Support, to provide maximum value with a collaborative partnership between organizations and 24 * 7 personalized service.
Gold Support includes: